Returns
Thank you for shopping with NOVAGLOW.
We hope you love your order. If something is not right, please review the return information below.
Return Window
We accept returns within 14 days of delivery.
To be eligible for a return, items must be unused, unopened, and in their original condition and packaging.
Non-Returnable Items
For hygiene and product safety reasons, we do not accept returns on items that have been used, opened, washed, or damaged after delivery.
Items that are not in their original condition may not be eligible for a refund.
How to Request a Return
To request a return, please contact us at:
Please include your order number and the reason for your return request.
If your return is approved, we will provide instructions for the next steps.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless otherwise required by law.
Damaged or Incorrect Items
If your order arrives damaged or if you received the wrong item, please contact us within 3 days of delivery.
Please include your order number and, if possible, clear photos of the item and packaging so we can review the issue as quickly as possible.
Refunds
Once your return is received and inspected, we will notify you if your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please note that it may take additional time for your bank or card provider to process and post the refund.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item, please place a new order after your return has been approved.
Contact
If you have any questions about returns or your order, please contact us at: